Hi, I’m looking for the shoe department. Could you tell me where it is located?嗨，我正在找鞋子部門，你可以告訴我它在哪裡嗎？

It’s on the first floor to the right of the cosmetics section.它在一樓，化妝品區的右邊Great, thank you. By the way, do you have any ongoing promotions today?

太好了，謝謝，順帶一提，你們今天有任何促銷活動嗎？Yes, we have a buy one, get one 50% off sale on select footwear.是的，我們針對部分鞋款有買一雙，第二雙五折的促銷

That sounds perfect. I’ll check out the selection.聽起來很不錯，我去看看有哪些選擇If you need any help with sizes, feel free to let me know.

如果你需要尺寸方面的協助，儘管讓我知道Thanks, I will. Also, do you offer price matching with online retailers?謝謝，我會的另外，你們有提供線上零售商的價格比對嗎？。

We do, as long as it’s the same item and we can verify the advertised price.有的，只要是同款商品且我們能確認對方公佈的價格Good to know. I’ll keep that in mind while browsing.

知道了，我逛的時候會記住這點Take your time, and let me know if you need any assistance.慢慢看，如果需要任何協助告訴我Excuse me, I’m trying to find the best place to purchase a suit for a wedding.

不好意思，我想找個買婚禮西裝的最佳地方Our formal wear section is on the second floor, next to the men’s department.我們的正式服裝區在二樓，就在男裝部門旁邊

Do you have any suits on clearance right now?現在有任何清倉特價的西裝嗎？Yes, we have a rack near the elevator with discounted formal attire.

有的，在電梯附近有一個掛架上有折扣的正式服裝Thanks. Also, do you have an in-house tailor for adjustments?謝謝，另外，你們有提供店內修改西裝的裁縫師嗎？

We do. You can book an appointment at the customer service desk.有的，你可以在客服櫃台預約That’s really convenient. Can I see some new arrivals in your suit collection?

真方便，我可以看看你們新到的西裝款式嗎？Absolutely. We just got a shipment of designer suits on that display over there.當然，我們剛收到一批設計師品牌西裝，就在那邊的展示區

These look great. I’ll try a few on.這些看起來很不錯，我要試穿幾件Take your time, and let us know if you need a different size.

慢慢挑，如果需要不同尺寸請告訴我們Hey, I heard this store is having a big weekend sale. Is that true?嘿，我聽說這家店週末有大型特賣，是真的嗎？

Yes, we’re hosting our summer clearance event with up to 40% off select items.是的，我們正在舉辦夏季清倉活動，部分商品最高可享六折

Perfect, I need a new dress for a party. Where can I find them?太好了，我需要買一件派對洋裝，要去哪裡找呢？The women’s dresses are on the third floor, near the lingerie section.

女裝洋裝區在三樓，在內衣區附近Do you know if they’re included in the weekend sale?你知道它們是否包含在週末特賣中嗎？Most of them are, but the designer brands might only be 20% off.

大部分都有特價，但設計師品牌可能只有八折That’s fine. I’m just looking for something stylish and not too pricey.沒問題，我只是想找好看又不會太貴的款式

In that case, you’ll probably find a good deal on our private label brands.那樣的話，你大概能在我們的自有品牌找到不錯的優惠Thanks for the tip. I’ll check them out now.

謝謝你的建議，我現在就去看看Great! Let me know if you need any help with sizing.太好了，如果你需要尺寸上的協助，讓我知道Could you recommend a good section for home decor items?

你能推薦一下家居裝飾品的好區域嗎？Sure, the home and lifestyle section is on the fourth floor, next to bedding.當然，家居與生活館在四樓，就在寢具區旁邊

I’m planning to redecorate my living room. Do you have modern furniture on display?我打算重新裝潢客廳，你們有現代風格的家具在展示嗎？

Yes, we have a new modern line showcased at the far end of the floor.有的，我們在樓層的最裡面展示了新的現代風系列Awesome, I’ll take a look. Is there a sale going on for furniture?

太棒了，我去看看，現在的家具有特價嗎？Yes, we’re offering free delivery for orders over $500 this week.是的，這週消費超過500美元可享免運

That’s very helpful. Also, do you provide any interior design advice?真是太好了，另外，你們有提供室內設計建議嗎？We have an in-store specialist who can offer tips and help you select the right pieces.

我們有店內專家可以提供建議並幫你挑選合適的品項Great, I might book a consultation.太好了，我可能會預約諮詢Just visit our customer service desk to schedule an appointment.

只要到客服櫃檯預約即可Hello, I’m interested in your skincare and makeup products. Where should I go?你好，我對你們的護膚和彩妝產品感興趣，我應該去哪裡呢？

Our cosmetics department is located on the ground floor, near the main entrance.我們的化妝品部門在一樓，靠近正門入口Do you carry popular brands like Estée Lauder and MAC?

你們有賣像雅詩蘭黛和MAC這些知名品牌嗎？Yes, we have a wide range of both premium and drugstore makeup brands.有的，我們有各種高端及開架彩妝品牌

Awesome, I’m looking for a new foundation and some skincare samples.太好了，我想找新的粉底和一些護膚試用品We offer free samples with any purchase, and you can also get a free mini facial today.

我們提供任何消費即可免費索取試用品，而且今天還能免費享受迷你臉部護理That’s fantastic. I’d love to try the facial.太棒了，我很想嘗試這個臉部護理Let’s get you signed up. Do you have our store rewards card?

我們來幫你登記吧，你有我們的會員卡嗎？Not yet, how can I apply?還沒有，我該怎麼申請呢？You can fill out a quick form at the register and start earning points immediately.

你可以在收銀台填一張簡單的表格，然後就能立即開始累積點數I’m trying to compare prices between this department store and another. Do you offer any price adjustments?

我想比較這家百貨和另一家的價格，你們有提供價格調整的服務嗎？We offer a price adjustment within 14 days of purchase if the item goes on sale.

如果商品在購買後14天內特價，我們會提供差額退還Good to know. I bought something here last week that’s now on sale.好知道，我上週在這裡買的東西現在正在特價

If you bring in your receipt, we can refund the difference.如果你帶收據過來，我們可以退還差額Great, I’ll do that right after I finish shopping today.

太好了，我今天逛完就會去辦理Awesome! That will definitely save you some money.太棒了，那肯定能幫你省一些錢By the way, do you have a loyalty program for frequent shoppers?

對了，你們有給常客的忠誠度計畫嗎？Yes, we have a points-based system where every dollar you spend earns rewards.有的，我們採用點數制，你消費每一美元都能獲得積分

Sounds like a good deal. I’ll sign up for it.聽起來不錯，我要加入Perfect, I’ll hand you a form at checkout.太好了，結帳時我會給你一份表格

Hello, do you know when the store will close today?你好，你知道今天商店什麼時候關門嗎？We close at 9 PM from Monday to Saturday, and at 7 PM on Sundays.

我們週一到週六是晚上9點關門，週日是晚上7點Thanks. I’m in a hurry because I want to buy a gift for my friend’s birthday.謝謝，我趕時間是因為我想買個生日禮物給朋友

Check out our gift section on the second floor. We have lots of options.你可以去二樓的禮品區看看，那裡有很多選擇Do you have a gift-wrapping service here?

這裡有提供禮品包裝服務嗎？Yes, we offer complimentary gift wrap with any purchase over $50.有的，消費超過$50即可免費包裝Perfect, I’ll make sure to pick up something nice.

太好了，我會挑個不錯的東西Let me know if you’d like any suggestions for popular gift items.如果你需要熱門禮品的建議，儘管告訴我That would be great. I’m thinking about a nice perfume set.

那太好了，我在考慮買一組不錯的香水套裝We have a best-selling fragrance line at the fragrance counter.我們的香水櫃檯有一系列暢銷香氛I’m looking for men’s athletic wear. Where should I head to?

我想找男款運動服裝，我該去哪裡？Men’s activewear is on the third floor, right near the gym shoes.男士運動服在三樓，就在運動鞋旁邊Do you have any running shorts and compression shirts on sale?

你們有特價的跑步短褲和壓縮衣嗎？We do. Look for the red sticker items, which are an extra 25% off.有的，留意有紅色貼紙的商品，可以再25% off

That’s good to hear. I’m trying to stick to a budget.聽到這個真好，我想盡量控制預算Don’t forget to check the clearance section, where you might find even lower prices.

別忘了去逛清倉區，那裡可能有更便宜的商品Thanks, I’ll do that. Does your store have a personal shopper service?謝謝，我會去看看，你們店有個人購物顧問服務嗎？

Yes, but it’s by appointment only. You can book online or at the desk.有的，但需要預約，你可以在線上或在櫃台預約Great, maybe next time I’ll try that option.

太好了，下次我可能會試試那個服務Sure thing. It’s really convenient for busy shoppers.當然，那對忙碌的顧客來說非常方便Do you happen to have a rewards program that offers cash back or store credit?

你們是否有提供現金回饋或商店點數的會員計畫？Yes, every 500 points earns you a $5 reward certificate that can be used on your next purchase.

有的，每500點可兌換$5的購物金，可在下次消費時使用Cool, I’ll definitely sign up. I love getting rewards for shopping.太好了，我一定會加入，我喜歡購物時能得到回饋

Just fill out this form, and your membership will be active right away.只要填寫這份表格，你的會員資格就會立即生效Thanks. By the way, can I return an online order to this store?

謝謝，對了，我可以在這家店退還線上訂單的商品嗎？Yes, just bring your item and the packing slip to our returns counter on the ground floor.

可以的，只要把商品和包裝單帶到一樓的退貨櫃檯Great, I had trouble with sizing and need to exchange it.太好了，我對尺寸有問題，需要換貨No problem, we’ll help you find the right size in-store.

沒問題，我們會幫你在店內找到合適的尺寸If it’s out of stock, can I place an order for home delivery?如果缺貨，我可以下單寄送到家嗎？Absolutely. We can order it for you, and shipping to your home is free.

當然可以，我們可以替你下單，而且寄到家裡是免費的I’m trying to find a place to eat while I shop. Does this department store have a food court?

我在逛街時想找個地方吃東西，這家百貨有美食廣場嗎？Yes, we have a small cafe on the fifth floor, near the children’s section.有的，我們在五樓有一家小咖啡館，靠近兒童區

Are there any other dining options nearby?附近還有其他用餐選擇嗎？There’s a food court adjacent to the mall entrance with various restaurants.

在商場入口旁邊有美食廣場，裡面有多家餐廳Great, I’ll grab a quick bite. Thanks for the help.太好了，我先去吃點東西，謝謝你的幫忙You’re welcome. Enjoy your meal and happy shopping.

不客氣，祝你用餐愉快，也祝購物愉快I heard Macy’s is having a massive clearance sale this weekend. Have you checked it out?

我聽說Macy’s這週末有大規模清倉特賣，你有去看過嗎？Not yet, but I’m planning to compare their prices with Nordstrom’s sale.還沒有，不過我打算和Nordstrom的特賣做比較

Good idea. Sometimes Bloomingdale’s also matches those discounts.好主意，有時Bloomingdale’s也會跟進那些折扣True. I like checking JCPenney for deals on home goods.

沒錯，我也喜歡去JCPenney看看家居用品的優惠That’s a smart approach. Different stores have different promotions.那是一個聰明的做法，不同的店家有不同的促銷活動

Right, and I signed up for their newsletters to get coupons.沒錯，而且我有訂閱他們的電子報以取得優惠券That’s a good move. I often find great deals in my inbox.

那是個好主意，我常常在信箱裡找到很棒的優惠Absolutely, it saves time rather than browsing every store in person.當然，這樣比親自逛每家店更省時

Let’s definitely swing by the department store this weekend.這週末一定要去那家百貨逛逛Sounds good. Maybe we’ll score some big discounts.

聽起來不錯，也許我們能撿到一些大折扣Hey, do you know if Kohl’s is still doing their cash-back program?嘿，你知道Kohl’s是否還在進行他們的現金回饋活動嗎？

Yes, they offer Kohl’s Cash during certain promotional weeks.是的，他們在特定促銷週期間提供Kohl’s CashThat’s great. It’s similar to other department store rewards, right?

太好了，這和其他百貨公司的獎勵活動類似，對吧？Exactly, you can redeem the cash during set dates on your next purchase.沒錯，你可以在指定日期內於下次消費時兌換這些現金回饋

Makes sense. I’ll keep an eye out for their next promotion.有道理，我會留意他們的下一次促銷活動For sure. Always check the expiration date on those rewards.

沒錯，一定要檢查這些回饋的到期日Thanks for the reminder. I often forget to use them in time.謝謝提醒，我常常忘記及時使用No worries, we’ve all been there.

不用客氣，大家都會遇到這種情況Are you heading to the Black Friday sale at the mall?你會去商場的黑色星期五特賣嗎？Definitely, I want to grab some electronics and clothes on discount.

當然，我想趁折扣入手一些電子產品和衣服I heard the department stores are opening extra early for doorbuster deals.我聽說百貨公司會提前開門搶購限時優惠

Yes, some start as early as 5 AM.是的，有些商店可能早上五點就開始That’s too early, but I might go to get the best deals.

那太早了，但我還是可能會去撿最划算的優惠It’ll be crowded, so be prepared for long lines.人一定很多，所以要準備好大排長龍True, maybe I should order online and do curbside pickup.

沒錯，也許我應該在線上訂購，然後用路邊取貨That’s a great option to avoid the rush.那是個避免人潮的好方法Right. I just hope the website doesn’t crash from too much traffic.

對，我只是希望網站不會因為流量過大而崩潰I know, it happens often on big sale days.我了解，大促銷日時常會發生這種情況I’m excited to see what the store’s holiday marketing campaign looks like this year.

我很期待看看今年百貨公司的節日行銷活動會是什麼樣子Me too. I heard they’re doing a special collaboration with a famous designer.

我也是，聽說他們會與一位知名設計師進行特別合作That’ll probably attract a lot of fashion enthusiasts.那可能會吸引許多時尚愛好者Exactly. Limited-edition collections usually sell out fast.

的確，限量版系列通常很快就會售罄Maybe I’ll try to snag something from that line if the price is reasonable.如果價格合理，也許我會試著入手那個系列的東西

Good luck. Those items often come with a premium price.祝你好運，那些商品通常都有較高的價格I’m curious about the store’s special event next month. Are they doing a charity gala?

我很好奇下個月那家店的特別活動，他們在辦慈善晚會嗎？Yes, it’s a fundraising event, and attendees get an exclusive preview of the new collections.

是的，那是一個募款活動，參加者可以搶先預覽新系列That sounds fancy. Do you need an invitation?聽起來很隆重，需要邀請函嗎？Typically, you need to purchase a ticket, and proceeds go to charity.

通常你需要購買入場券，收益會捐給慈善機構That’s a nice way to give back while enjoying a special shopping experience.這是一種在享受特別購物體驗的同時回饋社會的好方式

Exactly. Plus, they usually have a red carpet and celebrity guests.沒錯，而且他們通常還會有紅毯和名人嘉賓Wow, that’s quite the event. I might look into it.

哇，真是個盛大的活動，我可能會考慮去看看You should. Tickets can sell out quickly.你應該去，門票常常很快就賣光Hello, I’d like to return this jacket. It didn’t fit quite right.

你好，我想退這件外套，它不太合身Sure, may I see your receipt, please?好的，可以看一下你的收據嗎？Here it is. I purchased it just three days ago.

在這裡，我是在三天前購買的That’s fine. Our return policy is 30 days with a receipt.沒問題，我們的退貨政策是30天內只要有收據即可Great, I’d like to exchange it for a different size if possible.

太好了，如果可以的話我想換個尺寸We can check our inventory or order one if it’s not in stock.我們可以先檢查庫存，如果沒有的話可以幫你訂貨That would be wonderful. I really like this style.

那太好了，我真的很喜歡這個款式I’ll check our system now.我現在去查看一下我們的系統We have the size you need in another location, so we can have it shipped.

我們在其他地點有你需要的尺寸，可以幫你寄過來Perfect. Thank you for your help.太好了，謝謝你的幫忙My pleasure. You’ll receive it within five to seven business days.

不客氣，你在五到七個工作天內就會收到Thanks again.再次感謝你Do you know if this department store is pet-friendly?你知道這家百貨公司是否允許帶寵物嗎？

Some areas allow small pets in carriers, but it’s best to call ahead.有些區域允許攜帶小型寵物進籠子，但最好先打電話詢問Right, I just want to bring my dog while I shop.

是啊，我只是想在逛街時帶我的狗一起Depending on the policy, you might only be able to walk them in common areas.依照店家政策，你可能只能在公共區域帶牠走動

That makes sense. I’ll check the store’s website for details.有道理，我會去看看該店的網站以了解詳情Good idea. Some stores are more lenient than others.

好主意，有些店家比其他店更寬鬆Thanks for the advice.謝謝你的建議Anytime.不客氣I’m looking for a watch for my husband. Can you recommend a good brand?

我想幫我丈夫買一隻手錶，你能推薦好品牌嗎？Sure, we carry brands like Fossil, Citizen, and Michael Kors.好的，我們有Fossil、Citizen和Michael Kors等品牌

Do you have any promotions on watches right now?現在有關於手錶的促銷活動嗎？Yes, we have a 20% discount on selected models.

有的，我們對部分型號提供八折優惠That’s awesome. I’ll check them out.太好了，我會去看看Let me know if you need help deciding.如果你需要協助選擇的話再告訴我

Thanks, I might ask you about warranties later.謝謝，等一下我可能會問你關於保固的問題No problem. Most watches come with at least a one-year warranty.

沒問題，大多數的手錶都有至少一年的保固I appreciate the info.謝謝你的資訊Happy to help.很樂意幫忙I just heard there’s a pop-up shop inside the department store. Do you know what they’re selling?

我剛聽說百貨公司裡面有一家快閃店，你知道他們賣什麼嗎？Yes, it’s a local artisan pop-up featuring handmade jewelry and accessories.

是的，那是一家本地工匠的快閃店，主打手工珠寶和配件That’s interesting. How long will they be here?聽起來很有趣，他們會在這裡到什麼時候？They’ll be here through the end of the month.

他們會一直到本月底Great, I love supporting local businesses.太好了，我喜歡支持在地商家Me too. Their pieces are really unique.

我也是，他們的作品真的很有特色I’ll definitely check it out before I leave.我走之前一定要去看看You’ll find them on the ground floor near the entrance.

你可以在一樓靠近入口的地方找到他們Perfect, thanks.太好了，謝謝Enjoy your shopping.祝你購物愉快I noticed the store is quite busy today. Is there a special event going on?

我注意到今天店裡很忙，有什麼特別活動嗎？Yes, it’s our family day, so there are extra activities for kids.是的，今天是家庭日，所以有額外的兒童活動

That explains the crowd. Are there any special discounts for families?難怪這麼多人，有為家庭提供特別優惠嗎？We have a 10% off coupon for customers shopping with children.

我們有一張給帶小孩購物的顧客使用的九折優惠券That’s nice. I’ll be sure to take advantage of that.不錯，我一定會好好利用這個優惠Just show this flyer at checkout to redeem the discount.

只要在結帳時出示這張傳單就能享有折扣Thanks. My kids are excited to see the balloon artist.謝謝，我的孩子們對看氣球藝術家表演很興奮He’s located near the toy section on the third floor.

他在三樓的玩具區附近Awesome, they’ll love it.太好了，他們一定會喜歡Have fun, and let me know if you need anything else.玩得開心，如果還需要什麼再告訴我

I’m trying to sign up for your newsletter. Do I get a discount for joining?我想訂閱你們的電子報，加入之後有折扣嗎？Yes, new subscribers receive a 15% off coupon for their next purchase.

是的，新訂閱者可獲得下一次消費85折的優惠券Fantastic. How soon does the coupon arrive in my email?太棒了，優惠券多久會寄到我的電子郵件？Typically, within 24 hours of signing up.

通常在註冊後24小時內Great, I’ll wait for it before buying that expensive jacket.太好了，我會先等優惠券再去買那件昂貴的外套Good strategy, it’ll save you some money.

好主意，這可以幫你省點錢Do you think the store will have any President’s Day sales next month?你覺得下個月這家店會有總統日促銷嗎？Most likely, yes. They usually offer deals on furniture and electronics.

很可能，通常他們會對家具和電子產品推出優惠Excellent. I can wait until then to purchase a new TV.太好了，我可以等到那時再買新的電視That’s smart. You might get a better deal.

很聰明，你可能會得到更好的優惠Thanks for the tip. I appreciate your help.謝謝你的建議，我很感激你的幫忙Happy to assist! Enjoy the rest of your shopping trip.

很樂意幫忙，祝你接下來的購物愉快开口就说地道英语口语￥29.9购买